CONTACT

Lifestyle Genomics Research Centre Ltd.

Plymouth Science Park

1 Davy Road

Derriford

Plymouth

PL6 8BX


Registered in Egland and Wales

Company number: 10977872

VAT: 277 5903 62


Business Hours:

Mon - Fri  9:00 - 17:00




Please note that, in line with the academic holiday break, we were not open for business between 24/12/2019 and 2/01/2020. No samples were processed within this period. 

Holiday breaks should not be counted as part of the waiting time for the results.  

Please allow up to 14 days extra if your sample was received at our Sorting Office, before the December holiday break.



We are committed to answering all of our clients’ enquiries as fast as possible but to save you time we have also listed answers to the most common questions below.

If your enquiry is covered by any of the below answers, we might not reply to you directly.

If your enquiry concerns an existing order, please contact us using the email address associated with your order.

If your enquiry concerns already issued results or an ongoing lab analysis, please make sure to contact us from the email address registered with your sample.

Due to the sensitive nature of the data we provide, we are unable to answer any enquiries originated from email addresses not associated with registered samples.



You can order your DNA test and the Variant Report here.




Yes, PayPal allows you to use your credit or debit card without the need of setting up an account with them.

Simply follow the checkout process until you've reached the PayPayl page and then choose the Pay By Credit or Debit Card option.

You can also choose the Manual Payment option which will require you to transfer the amount directly from your bank account.

Your order confirmation email will include all of the details you will need, in order to make the transfer.



Our offer includes the following:

* DNA collection kit

* DNA sample quality check and analysis

* Raw Data file with ~ 650.000 SNPs (compatible with 3rd party online applications)

* A very robust Gene Variant Report highlighting risk genotypes for many health categories.
Full description and features of the report are available here



Upon the receipt of each sample and scanning its’ barcode, you will receive a sample receipt confirmation email from us, to let you know that your sample arrived with us safely. Please make sure to register your sample online by clicking on the Register Your Sample button, at the top of our website. (The instructions enclosed with your sample collection kit will aslo remind you to do so).



Yes, all we need is some of your saliva. Our collection kits are essentially spit tubes with a liquid buffer added on, to perserve your genetic material. Your DNA will be extracted from white blood cells contained within human saliva.



You will not be able to log in to your account before your results are ready. We will send you an email notification with the link to access your results as soon as they are ready. Please make sure to make a note of your email address and the password you chose when you registered your sample online. Please make sure to allow the full period as indicated in your sample receipt confirmation email, before contacting us about your results.



All samples are destroyed upon succesful analysis.



Absolutely not! Your data will be safely stored on our secure, private server for as long as you wish. You can delete your raw data and reports from this server at any time. Your DNA data will never be used by our company for anything other than the sole purpose of providing you with your results and updates.



Didn't find the answer you were looking for? Use the below contact form to get in touch with us directly.