We are committed to answering all of our clients’ enquiries as fast as possible but to save you time we have also listed answers to the most common questions below.
If your enquiry is covered by any of the below answers, we might not reply to you directly.
If your enquiry concerns an existing order, please contact us using the email address associated with your order.
If your enquiry concerns already issued results or an ongoing lab analysis, please make sure to contact us from the email address registered with your sample.
Due to the sensitive nature of the data we provide, we are unable to answer any enquiries originated from email addresses not associated with registered samples.