Your use of our Services regarding your DNA testing is subject to the terms of the legal agreement between you and Lifestyle Genomics Research Centre Ltd. outlined in these Terms of Service ("TOS"). Except as specified herein, these TOS apply to any use of the Services, including but not limited to a) submitting a DNA sample for DNA extraction and processing, b) uploading a digital version of your Genetic Information and interacting with it on our website. To use the Services, you must first agree to the TOS. You may not use the Services if you do not accept the TOS. You can accept the TOS by (1) clicking to accept or agree to the TOS, where this option is made available to you by Lifestyle Genomics Research Centre Ltd. for any Service; or by (2) using the Services. In this case, you acknowledge and agree that we will treat your use of the Services as acceptance of the TOS from that point onwards. Besides, when using particular Services, you shall be subject to any guidelines or rules applicable to such services that may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the TOS. The laboratory also may offer other services from time to time that are governed by different terms of service.


Lifestyle Genomics Research Centre Ltd. operates from its’ website registered under the domain: www.mthfr-genetics.co.uk

Before using our Website, ordering a DNA testing kit or having access to the results of the DNA testing, you must review and accept these terms and conditions which incorporate the testing company’s Privacy Statement and all other policies referred to herein by reference (the "Terms and Conditions" or "Agreement"). You are legally bound by this Agreement, which is between you and the testing company. This Agreement defines your rights and responsibilities as a user of the Website and DNA testing services ("User").

The testing company’s e-Services (as defined below) are operated and provided by the company from the United Kingdom. DNA testing and access to the company’s Website are governed by this Agreement. This Agreement, is, to the extent permitted by the local laws of your country of residence, governed by the laws of the United Kingdom.

Becoming a User and having DNA tested as a part of these Services results in your personal and genetic information being transferred to, and stored in the United Kingdom, and your personal and genetic information being processed in the United Kingdom and your country of residence and you specifically consent to the said transfer, storage and processing.

The testing company is a DNA testing service which delivers Users Results online.

If you submit a DNA sample of a minor you must be the minor's parent or legal guardian and provide written confirmation of such in a format acceptable to the testing company if requested before Results for the relevant minor being provided.

These Terms and Conditions, together with the testing company’s Privacy Statement and any other legal notices or terms published by the company on the Website, shall constitute the entire agreement between you and the testing company concerning the Services. If you don't agree with any of these terms, you must not use this website or its services.

All DNA testing performed by the testing company on samples submitted for testing or by uploading a digital version of a DNA analysis is done for genetic research, including population health and ethnicity-related analyses, and not for individual medical or diagnostic purposes. The testing company will analyse Users' genetic health information, to provide results.

Before providing a DNA sample for testing, you represent that you are eighteen (18) years of age or older. Besides, you represent that any sample you provide is either your DNA or the DNA of a person for whom you are a parent or legal guardian. By submitting DNA samples to Lifestyle Genomics Research Centre Ltd, you give permission to the testing company to extract the DNA from the samples, perform genetic tests on the DNA using test methods available now and developed in the future, to disclose the results of the tests performed to you and others that you authorise, to store the samples for additional genetic testing (for example the testing company may be able to provide more detailed and accurate Results by additional genetic testing in the future) and to store the results of the DNA tests, in every case subject to and per this Agreement and with the testing company’s Privacy Statement.

The testing company does not claim any ownership rights in the DNA that is submitted for testing. Any genetic information derived from the DNA continues to belong to the person who submitted the DNA sample, subject only to the rights granted to the testing company in this Agreement. Any DNA sample submitted to us cannot be returned and shall be stored by the testing company or its agents.

The testing company will, if requested by you, destroy the sample provided by you.

You understand and accept that all scientific testings are subject to a margin of error, even in spite of overwhelming evidence, and, as such, cannot be proven to be 100% accurate without repetitive testing - this includes the type of DNA testing offered by Lifestyle Genomics Research Centre Ltd. Per this understanding, you acknowledge and agree that you will not engage in any public activities designed to target Lifestyle Genomics Research Centre Ltd and its' products in any way that may hinder the good reputation, trustworthiness and the ability to perform expected business by our organisation. These activities include social media posts, blog comments, online articles, online forum posts, through any forms of digital graphics or video contents - be it inside private forums targetting wide membership or public groups. 

You understand and accept the data issued to you has undergone a general quality review however only a subset of markers have been individually validated for accuracy. As such, this data is suitable only for research, educational, and informational use and not for medical or other use. You also understand and accept that data downloaded at different times may be different due to ongoing improvements in our ability to call genotypes. 

You hereby release Lifestyle Genomics Research Centre Ltd. and the testing company from any and all claims, liens, demands, actions or suits in connection with the DNA sample, the test or results thereof, including, without limitation, errors, omissions, claims for defamation, invasion of privacy, right of publicity, emotional distress or economic loss. This license continues even if you stop using the Website or the Services.

You confirm that in submitting your sample it is not subject to any export ban or restriction in the country in which you reside. You also agree that you have the authority, under the laws of the state or jurisdiction in which you reside, to provide the representations in this Agreement and you explicitly waive any laws or regulations relating to DNA testing and storage from the state or jurisdiction in which you reside to the extent permissible by applicable law. You agree that the sample will be tested and stored in the United Kingdom as provided in this Agreement. You further agree that your Results may only be accessible through the testing company’s Website or the invitations sent to you by Lifestyle Genomics Research Centre Ltd. via email. You may also not be able to use the results in a website targeted to your country of residence or hosted outside the United Kingdom.

Fees and Payments

You must be 18 years or older to order the DNA Test and use the testing company’s services. If you have reason to believe you have active infectious disease, condition or disorder please do not return your kit to us until that disease condition or disorder is no longer infectious or has been cured.

You must provide Lifestyle Genomics Research Centre Ltd. with accurate, complete, and up-to-date information. Failure to do so will constitute a breach of this Agreement.

Cancellations and Refunds.

You have the right to change your mind and cancel your order for a DNA test and receive a full refund at any time within 14 days of placing the order. 

DNA collection kits are non-refundable

If your collection kit has already been shipped or if you have received your collection kit but still would like a refund, Lifestyle Genomics Research Centre Ltd. will deduct the cost of the collection kit, postage and Packaging as well as admin fee, a total of £35. To cancel please contact us using the contact page on our website. You will be required to quote your order number when cancelling which number. Your right to cancel will lapse 14 days following the date of order.

Orders, followed by successful receipt of collection kits, and sample submission by end-user,  can not be cancelled.  

Your refund will only be provided via the credit card or PayPal account you used to purchase the DNA Services. Please allow a reasonable time for the credit to reach you.

Saliva sample checks and sample suitability.

It is the sole responsibility of sample donors or persons assisting with sample collections, to make sure that all instructions are followed properly and accurately as described in instruction sheets enclosed with each collection kit. 

It is the sole responsibility of persons purchasing the DNA test and sample collection devices, to make sure that these devices are suitable and compatible with the capabilities of sample donors. 

Each saliva sample is checked visually for its suitability for downstream procedures. 

Samples that have been found not suitable for downstream procedures, will not be processed. 

Examples of samples which are not suitable for downstream procedures are: 

Too little saliva
Too much saliva
Buffer liquid missing from sample collection tube. Buffer liquid is supplied with each sample collection kit and properly executed collection procedure must ensure that this liquid was added to and mixed with the saliva, at the time of sample collection. 

This list is not exhaustive. 

Samples in collection devices with expired use-by or collect saliva by date. 

If the sample you submitted has been found unsuitable for downstream procedures, you will be required to purchase a new collection kit and submit a new sample. 

If the sample you submitted has been found unsuitable for downstream procedures, you will be notified about it, via email. 

Our email notification will contain a link to replacement collection kits. 

If you wish to cancel your order at this point, and not proceed with your sample analysis, you may email us with a special request to cancel, if the cooling-off period has already expired. 

We may use our discretion to grant you the right to cancel, in which case, we will offer a full refund minus £35 for your original, misused collection kit, shipping and packaging fees and an admin fee. 

Replacement Testing Kits

Should you require a replacement DNA testing kit, you may order one on our website. We reserve the right to change the price of collection kits at any time. 

Prices Subject to Change.

Prices may be changed by Lifestyle Genomics Research Centre Ltd. and the testing company at any time.


Communications Between the testing company and you

Lifestyle Genomics Research Centre Ltd. can contact you (via the Website, electronic mail, physical mail or otherwise) to inform you of changes or additions to the Services, of any related products and services offered by the testing company as relevant to you. Results. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Sample online registration

It is your sole responsibility to register your sample online, before you send your sample to our sorting office, as clearly required and stated in the instructions enclosed within your collection kit. 

You acknowledge and agree that your sample will not be processed and your results will not be issued if you fail to register your sample online. 

You waive the right to any refunds if your sample could not be processed and your results could not be issued because the sample you submitted has not been registered online before it was posted to our Sorting Office. 

Modifications to this Agreement

The testing company may modify these Terms (including any of the terms or policies incorporated by reference herein), the Website, or the Services at any time to take account of changes to user preferences, the Internet economy, applicable laws and industry practices, or other reasons. Changes will be posted on the Website. If you do not accept these updated Terms or do not wish to be bound by changes, you should discontinue use of the Website and the Services.

Liability Disclaimer

We make no express warranties or representations as to the quality and accuracy of the Content, the Website or the Services, and we disclaim any implied warranties or representations, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the full extent permissible under applicable law. We offer the Content, the Website and the Services on an "as is" basis and do not accept responsibility for any use of or reliance on the Website, Content or Services, or for any disruptions to or delay in the Services. In addition Lifestyle Genomics Research Centre Ltd. and the testing company do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of the Website, Content or Services. Lifestyle Genomics Research Centre Ltd. does not guarantee the adequacy of the Services or Website or compatibility thereof to your computer equipment, mobile devices, and environment or any 3rd party applications and software. 

To the fullest extent permissible under applicable law, we limit our liability. 

In particular, we shall not be liable for any damages that we cause unintentionally and we shall not be liable to you for any actual, incidental, indirect or consequential loss or damage howsoever caused, provided that nothing in this Agreement will be interpreted to limit or exclude any liability which may not be excluded or limited by law. For example, we shall not be liable to you for any of the following types of damages, whether in contract, tort (including negligence and strict liability) or otherwise (whether such loss or damage was foreseeable, known or otherwise): (i) loss of the use of money; (ii) loss of anticipated savings; or (iii) loss or corruption of, or damage to, data, systems or programs. Because some states/jurisdictions do not allow exclusions as broad as those stated above or limitations of liability for consequential or incidental damages, the above limitations may, in whole or in part, not apply to you. If you are dissatisfied with any portion of the Websites or the Services, or with any clause of these terms, as your sole and exclusive remedy you may discontinue using the Websites and the Services. Although we will not be liable for your losses caused by any unauthorized use of your account, you may be liable to others as well as to us if your account is used in violation of the terms and conditions of this Agreement.

You agree to defend, indemnify and hold harmless Lifestyle Genomics Research Centre Ltd. and the testing company, its affiliates, officers, directors, employees and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorney's fees) arising from (i) your use of and access to the Website and Services and all platforms used to deliver those services and products (ii) your violation of any term of this Agreement; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your User-Provided Content caused damage to a third party. This defence and indemnification obligation will survive this Agreement and your use of the Website and Services.

Lifestyle Genomics Research Centre Ltd. may provide opportunities to Users of the Website to purchase services from third parties. Websites of those third parties are subject to terms and conditions different from those found here and it is your responsibility to ensure that you have read and understood them. Lifestyle Genomics Research Centre Ltd. and the testing company makes no warranty concerning, is not responsible for and does not endorse any third party provided goods or services, and you agree that any recourse for dissatisfaction or problems with those goods or services will be sought from the third-party provider and not from the testing company.

Governing Law

These Terms and any disputes arising out of or relating to these Terms, the Services or the Website (including contract, tort, statutory and other claims) shall, to the extent permitted by law, be governed by and construed in accordance with the laws of United Kingdom and subject to jurisdiction of the courts and with the laws of United Kingdom. These laws may provide a different level of protection than in your country of residence however your mandatory statutory rights, including in relation to court jurisdiction, shall be unaffected.


You wave off your access to any sweepstakes, contests, raffles or other promotions (collectively, "Promotions") made available by the testing company.

Assignment. The testing company assumes the right to assign or transfer our rights and obligations under these Terms to any person who agrees to assume and comply with all the obligations set out in these Terms in circumstances that will not affect your rights or our obligations under these Terms. These Terms are personal to you and, as a result, you may not without the written consent of the testing company assign or transfer any of your rights and obligations under these Terms.

Severability. In the event that any term of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall remain valid and enforceable. We can replace any term which is not valid and enforceable with a term of similar meaning which is valid and enforceable.

Waiver. Any failure by us to enforce any term of the terms of this Agreement shall not affect our right to require performance at any subsequent time, nor shall the waiver by us of any breach by you of any provisions of these terms be taken to be a waiver of the provision or provisions itself.

Complete Agreement. This Agreement, including any terms, conditions and policies expressly referenced herein, together with the Privacy Statement and any legal notices published on the Websites of the testing company and the Lifestyle Genomics Research Centre Ltd. website shall constitute the complete understanding and agreement between you and us, and shall supersede and cancel any prior or contemporaneous understandings and agreements, except as expressly provided otherwise by testing company.

How does the testing company use your personal information?

When you provide us with any personal information, which includes your DNA sample, that personal information will be transferred to and stored in the United Kingdom and will be processed in the United Kingdom. By providing us with personal information, you specifically consent to the transfer and storage of personal information to and in the United Kingdom, and the processing of personal information in the United Kingdom.

The testing company primarily uses of all your personal information to provide you with relevant information such as the Results (including updates to your Results), the latest information about DNA Tests, informational updates that you have requested through our Website, or to address customer service needs and requests. We also use your data to fulfil the purposes for which you have provided the personal information, such as processing your order.

We will use your personal information to verify your identity so that you can carry out transactions through our Website, such as completing financial transactions relating to payments you make online.

To improve the testing company’s Website and the Services (or to develop new products and services), we may use your personal information for internal data analysis, studying how our Website is used, identifying usage trends and determining the effectiveness of promotional campaigns.

Our communications with you will generally be via email but may be made via telephone, direct mail or another method of communication in select circumstances. You may also receive promotional offers from Lifestyle Genomics Research Centre Ltd. If you do not want to continue to receive promotional emails, you may opt-out at any time by contacting us via the contact page on our website.

The testing company will internally analyse Users’ results to make discoveries in the study of medicine, and other topics. In addition, if you voluntarily agree to the Research Projects Informed Consent the testing company may use the Results and other information for the purposes of collaborative research and publication and in accordance with the Informed Consent.

The testing company will not disclose any of your personal information to third parties except in very limited circumstances which are set out below. Before the testing company begins to transfer personal information to any third party acting as our agent, we will confirm that they have adopted, are subject to, or are contractually obligated to comply with the principles and objectives of this Privacy Statement. Lifestyle Genomics Research Centre Ltd. may disclose your personal information to third parties: (a) with your knowledge and any relevant consents (for example, when you decide to share your Results with others); (b) as described in this Privacy Statement; (c) as may be required or permitted by law, regulatory authorities, legal process or to protect the rights or property of the testing company, its group companies and Lifestyle Genomics Research Centre Ltd. or other Users (including outside your country of residence); (d) to enforce the testing company’s terms and conditions; (e) to prevent fraud or cybercrime; or (f) to permit us to pursue available remedies or limit the damages that we may sustain.

Additionally, as Lifestyle Genomics Research Centre Ltd. continue to grow and change, they might restructure, buy, or sell subsidiaries or business units. In these transactions, customer information is often one of the transferred assets, remaining subject to promises made in then prevailing privacy statements. Also, in the event that the testing company or substantially all of its assets or stock are acquired, transferred, disposed of (in whole or part and including in connection with any insolvency or similar proceedings), personal information will as a matter, of course, be one of the transferred assets.

Under the protection of appropriate agreements, we and the testing company may disclose personal information to third-party service providers we and the testing company uses to perform various tasks for us, including for the purposes of data storage, consolidation, retrieval, analysis, or other processing, as well as effective management of customer information and to help us communicate with you. For example, we use third parties to process payments from you and to help manage our the testing company’s Website and relationships with you. To perform the DNA Tests or store samples we use testing companies who use approved specialized laboratories or storage facilities. These third-parties are only given access to that information needed to perform their services and are prohibited from using it for other purposes. These third parties may include affiliated and unaffiliated service providers in the United Kingdom, Europe and in other jurisdictions.

Please note: If you click away from our Website to visit the site of any third-party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use the products and services that those third parties offer. These companies have their privacy and data collection practices. We have no responsibility or liability for these independent third-party policies. You should, therefore, review their privacy notices carefully if you have concerns about how your information may be used.

Sharing DNA results

If you are the Administrator of a DNA Test, you can choose to invite others to access your DNA Results, which will give those Users permission to see your DNA Results and, in certain cases, edit some of your information.

Downloading your data

If you so choose, you can download your report (s).

We strongly advise you that you download and save all of your results and accompanying files as we can not guarantee to store these file indefinitely.

Please note: if you or we delete Results, copies of that information may remain viewable elsewhere to the extent any such copy has been shared with others and copied and stored. Additionally, the testing company may retain certain information if deletion of your files has been requested or you have deleted your data yourself. If you have given third-party applications or websites access to your information, they may retain your information to the extent permitted under their terms of service or privacy policies but they will no longer be able to access the information through our platform after you disconnect from them. Information that is removed or deleted may also persist in backup copies for a reasonable time for our internal and the testing company’s internal business purposes but will not be available to you or others.

The testing company places great importance on the security of all personally identifiable information associated with our Users. We have security measures in place to attempt to protect against the loss, misuse or alteration of User data under our control. For example, the security and privacy practices are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. The testing company only work with laboratories and third parties who have met and commit to the company’s security standards. While the testing company cannot guarantee that loss, misuse or alteration of data will not occur however the company uses commercially reasonable efforts to prevent this. It is also important for you to guard against unauthorized access to your files and the unauthorized use of your computer.

Changes, updates, and consent.

We are committed to complying with all applicable laws and regulations governing the collection and use of personal information. From time to time, we will review the personal information collection, use, and disclosure practices to assure that we are complying with the Privacy Statement and all applicable laws and regulations. If we decide to change our Privacy Statement, we will issue an updated version of this Statement and/or notify you via Website or by other appropriate means before the change becoming effective if it is a significant change. You should review this Privacy Statement regularly to ensure you are familiar with any changes to it.

Your Results, timing, GENETIC VARIANT REPORT and raw data. 

The volume of samples processed varies from batch to batch and therefore, unfortunately, we can't guarantee a fixed time in which your results will be ready. It normally takes between 8-10 working weeks before we can email the raw data and variant reports but it may take longer under some circumstances, for example - a large volume of samples being processed or if the quality of your sample requires extra measures to be applied to it, in order to produce results (for example extra purification or amplification procedures).

Any delays in relation to the release of your results can not be the basis for any claims or refunds.

Should your sample fail to produce results after the first attempt, we may offer you to submit a new sample. We will process your sample again, free of charge but you will be responsible for the purchase of your replacement collection kit. 

Should your sample fail to produce results for the second time, we will refund your money and will deny you any further opportunities to submit another sample with us. We may wave this policy at our discretion. Please contact us if you need to discuss your circumstances in more depth.


You will receive your data a PDF format. The PDF format is ultimately a result of further processing of raw data files as generated by the GenomeStudio software at the UCL Great Ormond Street Institute of Child Health laboratory, and internally processed and organised by Lifestyle Genomics Research Centre Ltd. with the use of commercially available software.  Your pdf report will be populated with links to our research library, which contains supplementary, educational information which may assist in the interpretation of your results. 

Genetic Variant Reports are .pdf format documents, ultimately generated out of your raw data.

Selected positions are extracted from raw data files with the use of our internal, automated methods, and fed into the software which automatically generates a colour-coded report.

The positions shown on your PDF or interactive report were selected as a result of collective research effort between Practitioners trained in Nutritional Therapy, Nutrigenomics and other areas of Functional and Integrative Medicine. This data is also subject to analysis by a Scientific Advisor, holding a minimum of Msc degree in Biochemistry, Molecular Biology, Genetics, Epigenetics, Pharmacology or similar.

Lifestyle Genomics Research Centre Ltd. reviews the data which constitutes for template foundation for these reports, from time to time and based on new findings and new available research, it might change, adapt or update the software used for automatic generation of the reports. These changes may also affect your result as presented in the PDF file you will or have received.

Call Rates

As part of our quality control process, an anonymized set of data is reviewed to ensure that it meets our quality standards before being loaded into your account. The data is reviewed for call rate and accuracy.

Call rate is defined as the fraction of called SNPs per sample over the total number of SNPs present on the genotyping chip. The vast majority of the variants on our chip have a 98% (0.98) or greater call rate, meaning that the chip can provide data for more than 98% (0.98) of those variants in any particular person. SNPs for which a confident determination cannot be made are reported as “no calls" or “--”.

Accuracy checks include, among others, comparing the genotype sex against the sex reported during registration.

Occasionally, sets or batches of samples are flagged for additional quality review. This does not reflect on the quality or viability of a particular sample, but simply the overall set of data. To ensure that you receive information that meets our standards, in these cases, we will perform additional review steps before releasing data.

Failed Samples

A failed sample is a sample where the call rate falls below 95%  (0.95)

If the overall call rate for a sample falls below our 95% (0.95) threshold, sample donors will be notified and offered a free re-analysis, provided they are prepared to pay for new collection kits. 

We may, at our discretion, review requests for order cancellation, at this stage and if approved, you will be refunded the full cost of your order, minus £35 for your collection kit and admin fees. To submit such request, please contact us, via the contact form on our website or by writing directly, to contact@mthfr-genetics.co.uk. 

Results with call rates between 95-98% will be reported to sample donors, accompanied by additional information stating their call rate. This information will either be contained within the results notification email or directly on the pdf version of your report, next to your sample number. 

Sample donors with results call rates between 95-98 % may contact us with a request for special coupon codes if they wish to order a new analysis. We will use our discretion to determine the amount of discount, having reviewed all additional information provided by a failed sample donor. 

Not Medical Advice

Reports on their own are not to be treated as medical advice. Any content accessed through Variant Reports offered on this website are for informational purposes only and are not intended to cover all possible uses, directions, precautions, drug interactions, or adverse effects. This content should not be used for the diagnosis or treatment of any medical condition. Please consult your doctor or other qualified healthcare providers if you have any questions about a medical condition, or before taking any drug, changing your diet or commencing or discontinuing any course of treatment. Do not ignore or delay obtaining professional medical advice because of information accessed through the use of this service before consulting your healthcare provider.

You agree and realise that most published reports about DNA variations explain only a small part of the heritability of a trait, and they also, not always take into account how different variants might interact. In addition, published reports typically ignore your individual environmental, dietary, microbial, medical history and lifestyle factors, any or all of which may well affect my true risk for any trait or disease.

You agree and are aware that you are strongly encouraged to discuss your DNA Variant Report report with a doctor, genetic counsellor or other health-care providers before making any medical or reproductive decisions. You also acknowledge that you are advised to confirm any significant finding discovered in part through the use of our services by an independent, clinically validated test for use in connection with the medical trait in question.

You accept the risk of learning that you may be at risk for certain diseases.

You must be at least 18 years old to order Genetic Variant Reports services.

Additional Terms


Lifestyle Genomics Research Centre Ltd. may change this agreement and will post the modified agreement on its website http://mthfr-genetics.co.uk.

You will defend or settle any third-party claim against Lifestyle Genomics Research Centre Ltd., any third party Lifestyle Genomics Research Centre Ltd. feature providers, or any of Lifestyle Genomics Research Centre’s other licensors arising out of or related to your use of Lifestyle Genomics Research Centre’s services.

Limitation of Liability



The limitations of liability in this Section do not apply to breaches of intellectual property provisions or indemnification obligations.